ASUS Perfect Warranty | Comprehensive Coverage Malaysia
What is ASUS Perfect Warranty?
On top of our 2-Year International Warranty, ASUS Perfect Warranty (APW) is an additional protection service for ASUS laptops*, providing 1st year coverage for accidental customer-induced damage to the unit, which is not covered under the ASUS manufacturer's warranty. For this added-value service, ASUS shall bear 80% of the replacement part’s cost for accidental drops, accidental breakages, liquid spills or electrical surges. Customers will only bear the remaining 20% of the key replacement part’s cost and the full labor fee of the repair. Key replacement parts include the LCD, mainboard, processor, hard disk drive, SSD, memory, or any part identified by ASUS under the Key Parts category (Non-key parts, labor charges and transportation charges shall be fully paid by the customer).
Upgrade to APC Perfect Warranty Plus
Starting from RM149, elevate your protection with ASUS Premium Care (APC) Perfect Warranty Plus. Enjoy 2 years of comprehensive local accidental damage protection, with full coverage on all parts and labor.Introducing our all-new APC packages for 2026:
Smart Shield – Enhances your coverage with 2-year Perfect Warranty Plus, complemented by 2-year Battery Service Coverage.
Prime Shield – Extends your protection to 3 years, combining Perfect Warranty Plus with 3-year Battery Service Coverage for greater peace of mind.
360° Shield – Our most comprehensive offering, featuring all Prime Shield benefits with 3-year On-site Service, where ASUS-certified technicians provide expert support directly at your doorstep.
To upgrade, simply visit an authorized ASUS Service Centre or purchase via the MyASUS app.
| Benefits | Perfect Warranty Plus | ASUS Premium Care | |||||||
| Perfect Warranty Plus | Smart Shield | Prime Shield | 360° Shield | Battery Service Pack | 3-year Extended Warranty | 3-year On-site Service | |||
| International Warranty Coverage | 2- year | 2-year | 2-year | 3-year | 3-year | 2-year | 3-year | 3-year | |
| Perfect Warranty Plus (Accidental Damage Protection) 100% parts and labor costs fully covered by ASUS. |
1-year Perfect Warranty 80% parts cost covered by ASUS; users pay the remaining 20% and full labor costs. |
2-year | 2-year | 3-year | 3-year | 1-year Perfect Warranty 80% parts cost covered by ASUS; users pay the remaining 20% and full labor costs. |
1-year Perfect Warranty 80% parts cost covered by ASUS; users pay the remaining 20% and full labor costs. |
1-year Perfect Warranty 80% parts cost covered by ASUS; users pay the remaining 20% and full labor costs. |
|
| Battery Service Coverage | 1-year | 1-year | 2-year | 3-year | 3-year | 2-year | 1-year | 1-year | |
| Local On-site Service | - | - | - | - | 3-year | - | - | 3-year | |
| Purchase Eligible Period | - | Within 180 days from device's invoice date | Within warranty period | Within 180 days from device's invoice date | |||||
| Claim per Policy Year | 1 | 1 | 1 | Perfect Warranty Plus & Battery Service: 1 time Int. Warranty & On-site Service: Unlimited |
Perfect Warranty Plus & Battery Service: 1 time Int. Warranty & On-site Service: Unlimited |
1 | Unlimited | Unlimited | |
| Package Price | |||||||||
| Zenbook/ Vivobook/ ASUS Gaming/ ASUS Laptop | Included | RM 149.00 | RM 199.00 | RM 349.00 | RM 649.00 | RM 149.00 | RM 199.00 | - | |
| ROG/ TUF Gaming Laptop | Included | RM 199.00 | RM 348.00 | RM 549.00 | RM 1,049.00 | RM 199.00 | RM 399.00 | - | |
| ProArt Laptop | Included | RM 199.00 | - | - | - | - | RM 599.00 | RM 699.00 | |
| ROG Ally Series | Included | RM 299.00 | - | - | - | - | RM 399.00 | - | |
Contact ASUS Service Center
Website: https://170.p.syniva.es/my/support/Hotline: 1300-88-3495
Hotline Operation Hours: Monday – Friday, 9am – 6pm (except public holiday)
Authorized ASUS Service Center: https://170.p.syniva.es/my/support/Service-Center/Malaysia
Terms & Conditions
Accidents happen. ASUS Perfect Warranty helps you reduce potential repair or replacement costs due to any unfortunate mishaps that occur during normal use of your devices.- ASUS Perfect Warranty must be activated within 180 days of your ASUS product’s Date of Purchase. For warranty information, please also refer to your warranty information form.
- ASUS Perfect Warranty provides coverage for the following types of accidental damage arising out of normal use: drops, falls or other collisions, liquid damage, electrical surges and accidental breakage.
- ASUS Perfect Warranty does not cover the following: scratches and dents, or incorrect or inadequate customer installation.
- Service excludes theft, loss, nature damage includes but not limited to rain, fire, and flood, or any intentional damages.
- In this Service Package, Customer is eligible for one (1) claim for service per year during the coverage period. The commencement date for this Service Package will be backdated to the date the ASUS product was purchased.
- The total cumulative costs of repair services claimed by customers under this service package shall not exceed the customer purchase price of the product.
- All components repaired or replaced by an ASUS Service Center will be under warranty for three months or for the remainder of the warranty period, whichever is applicable.
- In order to make a claim under this service package, you will have to provide a summary of where and when the incident occurred as well as a detailed description of the incident. Failure to provide sufficient information or requested documentation will result in the claim being rejected.
- Local laws shall prevail according to applicable regulations. Please consult ASUS Official or ASUS local authorized retailer where you purchased the service if you have any questions. The service may be terminated immediately without prior notice.