ASUS Business Service & Premium Care in Malaysia
ASUS BUSINESS SERVICE
ASUS offers the best after sales support to help your business.
ASUS PREMIUM CARE
Upgrade your standard warranty with ASUS Premium Care and keep your ASUS products in tip-top condition with an extra year of protection! ASUS Premium Care has several levels of cover to suit your needs, so you can create a tailor-made package to fully protect your ASUS products. ASUS Premium Care includes a wide range of benefits.
READY FOR BUSINESS
The ASUS Business Service Package offers an enhanced range of solutions that go beyond the standard warranty to meet the needs of business-critical IT environments. The extended offerings protect your business — not just the hardware, but also customized service solutions that best meet your needs.
Benefits
- Minimize downtime by leveraging ASUS scale and skills.
- Improve efficiency via door-to-door service with highly trained experts.
- Manage all your assets with a tailor-made service package including all your support needs.
MAXIMUM SUPPORT
3-Year International Warranty*100% free of charge, with no hidden costs. * Laptops, desktops & AiOs only.
On-Site ServiceOur IT technicians can come to your premises, so there’s no need to leave your business.
MyASUS AppThis exclusive app lets you get in touch with customer service, know your device’s repair status, access product instruction manuals, etc.
Next Business Day On-Site ResponseThis provides a faster response time for customers who want to minimize business risk on units experiencing technical problems.
Standard Support
3-Year International Warranty*100% free of charge, with no hidden costs. Covers over 83 countries.* Laptops only.
Standard Support
On-Site ServiceOur IT technicians can come to your premises, so there’s no need to leave your business.
Standard Support
MyASUS AppThis exclusive app lets you get in touch with customer service, know your device’s repair status, access product instruction manuals, etc.
Standard Support
Next Business Day On-Site ResponseThis provides a faster response time for customers who want to minimize business risk on units experiencing technical problems.
ASUS Premium Care
Warranty Extension*This allows customers to extend service coverage of products to match the expected length of time they will be used.* Must be purchased and activated within 180 days of your ASUS product purchase date.
ASUS Premium Care
Accidental Damage ProtectionThis helps avoid repair or replacement costs due to mishaps that occur during normal operation of devices.
ASUS Premium Care
Defective HDD RetentionDHR allows customers to retain their malfunctioning hard drive while their defective drive is replaced.
ASUS Premium Care
Warranty Extension*This allows customers to extend service coverage of products to match the expected length of time they will be used.* Must be purchased and activated within 180 days of your ASUS product purchase date.
ASUS Premium Care
Accidental Damage ProtectionThis helps avoid repair or replacement costs due to mishaps that occur during normal operation of devices.
ASUS Premium Care
Defective HDD RetentionDHR allows customers to retain their malfunctioning hard drive while their defective drive is replaced.
STREAMLINED SERVICES
Call
Call 1300 88 9900 (Monday-Friday, 09:00-18:00, except public holiday) to request for On-Site Service.
CSR
A Customer Service Representative (CSR) will provide you with a Service Request number.
Confirm
A CSR will give you a confirmation call or email to arrange for the next available service timeslot.
ASUS On-Site Service
Wait for an On-Site technician to service your Desktop or AIO.
- Disclaimer: Service and warranty coverage stated in this page may vary depending on country and territory and may change without notice. Please check with your supplier for exact offers.