Worry Free Door Step Replacement
Free doorstep pick-up and return for ASUS accessories under warranty
Check Eligible Products Below
Search by Category, Model Name, or Marketing Name
The selected ASUS Accessory is eligible for doorstep replacement service.
Please call
1800-209-0365 to check your product warranty status.
Category
Model Name
Marketing Name
Get Your ASUS Accessories replaced in just 5 Easy Steps !
Contact ASUS Call Center at
1800-2090-365
1800-2090-365
STEP 1
1
Contact ASUS Call Center at
1800-2090-365
1800-2090-365
Product Verification
STEP 2
2
Product Verification
Doorstep Pick-Up
STEP 3
3
Doorstep Pick-Up
Service & Quality Check
STEP 4
4
Service & Quality Check
Doorstep Return
STEP 5
5
Doorstep Return
Frequently Asked Questions
The Pick-Up & Return (PUR) service applies only to eligible ASUS accessories that are
under valid warranty.
Supported product categories include:
Eligibility is determined based on product type, valid warranty status, serial number verification, and serviceable pincode location.
Supported product categories include:
- Wireless / BT Silent Mouse
- Marshmallow Wireless Keyboard
- Backpacks
- Adapters and GaN Chargers
- Docks and Dongles
- Jogeek RAM / SSD
Eligibility is determined based on product type, valid warranty status, serial number verification, and serviceable pincode location.
Yes. Pickup and return are completely free for ASUS accessories that are under valid
warranty and meet service eligibility criteria.
There are no logistics charges for approved in-warranty service requests.
There are no logistics charges for approved in-warranty service requests.
The Pick-Up & Return service is available exclusively for products under valid
warranty.
If the product is out of warranty:
If the product is out of warranty:
- Pickup will not be scheduled
- No repair or replacement support will be provided
- The request will be declined after warranty verification
All service requests must be initiated through the official ASUS Customer Care
number:
1800-2090-365
Pickup requests cannot be scheduled through third-party channels. Warranty and product verification will be completed during the call.
1800-2090-365
Pickup requests cannot be scheduled through third-party channels. Warranty and product verification will be completed during the call.
To ensure faster processing, please keep the following ready:
Incomplete information may delay verification or scheduling.
- Product Model Number
- Serial Number
- Valid GST Invoice (with serial number printed)
- Complete Pickup Address with Landmark and Pincode
- Primary and Backup Contact Number
- Email ID
- Clear Problem Description
Incomplete information may delay verification or scheduling.
The serial number is printed on:
The serial number is mandatory for warranty validation. Service requests cannot proceed without it.
- The product body
- The packaging box
- The GST invoice (if correctly documented)
The serial number is mandatory for warranty validation. Service requests cannot proceed without it.
Pickup and drop service operates:
Monday to Saturday | 9 AM – 6 PM (Excluding Sundays and official holidays)
The overall turnaround time depends on issue verification, logistics availability, and service processing timelines. Estimated timelines are indicative and shared during the service request.
Monday to Saturday | 9 AM – 6 PM (Excluding Sundays and official holidays)
The overall turnaround time depends on issue verification, logistics availability, and service processing timelines. Estimated timelines are indicative and shared during the service request.
Customers are responsible for:
Improper packaging may result in transit damage, for which ASUS will not be liable.
- Securely packaging the product in original packaging or protective material
- Removing any personal data or removable media
- Including only relevant accessories required for issue diagnosis
- Being available during the scheduled pickup window
Improper packaging may result in transit damage, for which ASUS will not be liable.
At pickup:
At return:
- Model and serial number are verified
- Visible pre-existing damage may be recorded
- A pickup acknowledgment is issued
At return:
- Customers must inspect the product before signing
- Any visible transit damage must be reported immediately
ASUS and its authorized logistics partners exercise reasonable care during handling and
transportation.
However, ASUS is not liable for:
Transit damage claims must be reported within the specified time window with supporting documentation.
However, ASUS is not liable for:
- Damage caused due to inadequate packaging
- Data loss during service
- Consequential or incidental damages
- Third-party software or unauthorized modifications
Transit damage claims must be reported within the specified time window with supporting documentation.
